Frequently Asked Questions
Everything you need to know about shopping with Drive Medical
What is the standard shipping time for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I care for my Drive Medical garments?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.